Case Story

Dynamic workplace services support law firm’s growth

We provide business-critical support services for a leading international law firm, and help fee-earners focus on what they do best: add more value for their clients.

Our long-standing relationship is built on trust and a deep understanding of the business – for more than 20 years we’ve been reducing costs, improving turnaround times and maintaining exceptional quality across all document production and presentation graphic services. Today, we also support all contact management, digital and marketing technology services as part of our client’s ambitions to become the world’s most advanced law firm.

It’s a partnership – more than 80 specialists in APAC complement our client’s established in-house team and provide 24/7 support – but it’s also a great example of how cutting-edge technology can automate processes, manage fluctuating work volumes across 44 offices in 31 countries and increase productivity. It’s no surprise, therefore, that we have achieved (and often exceeded) all our SLAs and KPIs since day one.

We continually assess the performance of our people, processes and technology against the needs of the business – nothing stands still in our quest to provide the operational resilience, scalability, speed to market and cost-efficiency that our client, their lawyers (and their uber-complex, competitive and dynamic market) demands.