Our client has over 45,000 employees in more than 140 countries – and a proud reputation for expertise in its sector. However, managing day-day communications (inbound and outbound) for a growing customer base in an increasingly competitive and complex business environment requires dedicated specialists, technology and real estate – in addition to those required for the firm’s core activities.
We’ve responded to these resource challenges with onsite teams in the client’s London and Atlanta offices, and support from Paragon’s global creative network – a robust, scalable and flexible service model that reduces the burden of fixed costs, aligns with all KPIs and supports sustainability targets. Our multi-skilled talent pool provides first-class creative services, efficient print management, mailroom and data capture, and has been a trusted partner in the rollout of a new global brand identity. Our consistent and integrated approach has delivered long-term cost savings and ROI but also drives innovation, with investment in the digital journey continuing to enhance the client experience.